Authors and updates
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What you’ll learn
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01 Customer Service Foundations Recognize|02 Understanding and Helping Customers|03 Complaints and Problem Solving|04 Consistent
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Professional Service
Course lessons
⌄ 1 Customer Service Foundations
2 activities
1
Customer Service Foundations
2 activities
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Make the Next Step Clear
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Spot the Service Opportunity
⌄ 2 Understanding and Helping Customers
5 activities
2
Understanding and Helping Customers
5 activities
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Ask Questions That Move the Issue Forward
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Show Empathy Without Overpromising
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Explain Policies in Plain Language
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Confirm Understanding Before Closing
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Respond to a Customer Inquiry